Terms & Conditions

1. About KyuPlay

KyuPlay is a software company that provides venue-management software, related website services, software downloads, licensing, customer support, and product information.

By accessing the KyuPlay website, purchasing or using KyuPlay software, or using related KyuPlay services, you agree to these Terms & Conditions.

2. Website and Software Use

You may use the KyuPlay website to learn about KyuPlay, access official software download destinations, contact KyuPlay, and submit good-faith product feedback.

You must not interfere with the website or software, attempt unauthorized access, bypass security or licensing controls, submit malicious material, abuse forms or services, impersonate KyuPlay, or use KyuPlay in a way that is unlawful or intentionally harmful.

3. Software Licensing and Activation

Purchasing KyuPlay gives the customer the applicable right to use the software under the license provided. Ownership of KyuPlay software, branding, source materials, and intellectual property is not transferred to the customer.

Licenses may require activation and may be limited by the purchased plan, license period, supported device, or other applicable licensing conditions.

KyuPlay licenses must not be unlawfully copied, resold, shared, manipulated, or bypassed. Venue backup data, Portable Data, or similar exported data does not transfer a KyuPlay activation or software license.

4. Plans, Payments, and Manual Renewals

KyuPlay may offer Monthly, Annual, trial, or other paid license options.

Accepted payment methods may include:

• GCash
• Maya / PayMaya
• PayPal
• Bank transfer
• InstaPay-supported bank transfer

Availability of a payment method may depend on the customer, payment provider, or transaction circumstances.

KyuPlay licenses are manually renewed unless KyuPlay clearly states otherwise. Customers are not automatically charged for renewal. Customers may contact KyuPlay through Facebook, TikTok, or email when they wish to renew.

5. 1-Day Change-of-Mind Policy

Customers may request a change-of-mind cancellation within one calendar day from the recorded purchase or payment time.

This applies equally to Monthly, Annual, and other paid KyuPlay licenses.

If a change-of-mind refund is approved, the associated KyuPlay license will be cancelled or revoked.

After the one-day period, payments are generally non-refundable for change-of-mind requests, except where a refund, replacement, repair, or other remedy is required under applicable law.

6. 3-Day Compatibility & Activation Guarantee

KyuPlay provides a 3-Day Compatibility & Activation Guarantee beginning from the recorded purchase or payment time.

This guarantee applies when KyuPlay cannot reasonably be installed, launched, activated, licensed correctly, or made operational in its core intended functionality on a supported device and operating environment because of a verified KyuPlay-related technical, licensing, installation, or compatibility issue.

Before providing a guarantee remedy, KyuPlay may reasonably attempt to resolve the issue through troubleshooting, setup assistance, configuration correction, installation correction, license correction or reissue, a corrected build where appropriate, or another reasonable technical remedy.

Remote-desktop assistance may be offered, but remote access is voluntary and is not required for the customer to keep eligibility under this guarantee. Customers should reasonably cooperate with other troubleshooting steps if remote access is declined.

If KyuPlay determines that the software cannot reasonably be made operational on the customer's supported device despite reasonable troubleshooting, KyuPlay may provide an appropriate refund or other remedy. If a refund is approved, the associated license will be cancelled or revoked.

The guarantee does not automatically cover problems caused by unsupported devices or operating systems, hardware failure, malware, damaged or corrupted operating-system installations, unauthorized modification, third-party software conflicts outside KyuPlay's reasonable control, unrelated network or internet problems, electrical or power interruptions, customer-caused data loss, or other circumstances outside KyuPlay's reasonable control.

Nothing in this guarantee removes rights or remedies that cannot legally be excluded.

7. Customer Support and Remote Assistance

KyuPlay offers customer support throughout the day, subject to the availability of support personnel.

Response and resolution times may vary depending on support-person availability, current request volume, connectivity, issue complexity, and other practical circumstances.

KyuPlay may offer remote-desktop assistance for installation, setup, configuration, activation, or troubleshooting when the customer explicitly agrees.

Remote access must be limited to the support task requested by the customer. KyuPlay does not intentionally access, copy, inspect, retain, or transfer unrelated personal or business files.

Customers should close sensitive documents and applications before a remote session and should enter passwords or private credentials themselves whenever practical.

The customer may end the remote session, and remote access should end when the requested support work is complete. Persistent or unattended remote access should not be installed without separate explicit customer authorization.

8. Customer Responsibilities, Data, and Backups

Customers are responsible for using supported devices and operating environments, maintaining reasonable device security, and keeping appropriate backups of important venue or business information.

KyuPlay may provide backup, restore, or Portable Data functionality, but no software system can guarantee protection against every form of data loss.

KyuPlay is not responsible for data loss caused by failing hardware, operating-system corruption, malware, unauthorized modification, customer error, external software, or other circumstances outside KyuPlay's reasonable control, except where applicable law requires otherwise.

9. Intellectual Property and Prohibited Use

KyuPlay software, website content, branding, graphics, interface designs, visual assets, documentation, and other proprietary materials remain the property of their respective owner.

These Terms do not grant permission to unlawfully copy, redistribute, resell, sublicense, misrepresent, or circumvent KyuPlay software or licensing.

Reverse engineering, modification, or other technical activity intended to bypass KyuPlay protections or licensing is prohibited except to the extent such restrictions cannot legally be enforced under applicable law.

10. Availability, Updates, and Third-Party Services

KyuPlay may update, improve, replace, or discontinue software builds, website features, download destinations, or supported functionality as the product evolves.

KyuPlay does not guarantee uninterrupted website, download, licensing, network, or third-party service availability.

Some KyuPlay services may rely on third-party providers, including hosting, authentication, abuse-prevention, payment, or remote-support services. Those third parties may operate under their own terms and privacy practices.

11. Software Disclaimer and Responsibility

KyuPlay is designed to substantially provide its described core functionality when used correctly on supported systems.

KyuPlay does not guarantee that the software will always be completely error-free, uninterrupted, compatible with every future operating-system update, or compatible with every possible device or third-party software configuration.

KyuPlay will make reasonable efforts to support legitimate customers and correct verified KyuPlay-related issues where appropriate, but KyuPlay is not responsible for failures caused by circumstances outside its reasonable control.

Nothing in these Terms excludes customer rights or remedies that cannot legally be excluded.

12. Contact KyuPlay

For purchases, renewals, support, policy questions, or other legitimate inquiries, customers may contact KyuPlay through:

• Facebook
• TikTok
• Email

Contact links are provided at the bottom of this document.